Confidentiality policy
What is the purpose of this policy?
Axiocap attaches great importance to the protection and confidentiality of your personal data, which represents for us a guarantee of seriousness and trust.
This data privacy policy accurately reflects our desire to enforce, within Axiocap, the applicable data protection rules and, more particularly, those of the General Data Protection Regulation (“GDPR”).
In particular, the privacy policy aims to inform you about how and why we process your data in the context of services that we provide.
Who is this policy for?
The policy applies to you, regardless of your place of residence, as long as you are shopper or visitor Of the site www.axiocap.com or customer or user of our solution www.app.axiocap.com.
The policy only applies to treatments that we carry out ourselves and not to the treatments that could be done using the functionalities of our service by our customers. If you want information on data processed by our customers using these features, we invite you to contact them directly.
Age of the person who can provide personal data
Since the collection of personal data can only concern persons aged at least 18 (eighteen) years old, and being necessary for the performance and administration of the services ordered or requested via the site, persons under 18 (eighteen) years of age can only give their consent to the collection of their personal data (and therefore access the services provided via the site) only if authorized by the holder of parental responsibility concerning them so that, by requesting the services and/or Services accessible via the site and/or by communicating personal data to Axiocap, you declare and guarantee to Axiocap that you are (i) either at least 18 (eighteen) years old (ii) or authorized by the holder of parental responsibility concerning you. This stipulation is without prejudice to the commitment you make to Axiocap according to which you declare and guarantee to Axiocap that you have the legal and legal capacity to use the services and/or services of Axiocap delivered via the site and, where applicable, to pay for these services and/or benefits.
Why do we process your data?
The processing of your data is necessary for the execution of the contractual relationship that you wish to enter into with Axiocap by ordering and/or using services and/or services, said personal data being necessary for the performance of the services and/or Services ordered (ii) the processing is also necessary to protect the legitimate interests of Axiocap by allowing it to maintain the legitimate interests of Axiocap by allowing it to maintain proof of transactions and/or, if necessary, proceed with recovery (iii) the treatment is based on your consent if you wish order, use services and/or services via the site (iv) the treatment being administered in accordance with the provisions of Law No. 78-17 of January 6, 1978 and EU Regulation 2016/679 of April 27, 2016 (RGPD) and other legal provisions in force.
The recipients of personal data are the Axiocap staff in charge of carrying out and/or administering the services ordered and/or used, the performance and/or delivery by Axiocap of the services and/or services ordered and/or used and, where applicable, the Axiocap subcontracting service providers participating in the realization of these missions and being required to intervene in this capacity on the treatments (only when necessary), it being then specified that in such a case this is carried out with respect for the Regulations in force applicable to subcontractors.
As part of the services offered, we are necessarily required to process your personal data to:
- navigate on our website, benefit from our services And so that we can respond to your requests (examples: requests for information, complaints, etc.) based on our general conditions of use and our legitimate interest in providing you with the best possible service.
- record the conversations we have with you during our commercial prospecting calls, based on your prior consent.
- Follow us and comment on our publications on social networks based on our legitimate interest in benefiting from a dedicated page on social networks.
- receive our newsletter which informs you about all the news concerning our services based on your consent.
- make the videos on our site work based on our legitimate interest in offering you content in video format.
- make an appointment with our teams based on our legitimate interest in offering you a way to easily make an appointment with us.
- geolocate your location in order to provide you with a more fluid and accessible service, based on your prior consent.
Your data is collected directly from you when you use our website and we undertake to process your data only for reasons described above.
On the other hand, as soon as you voluntarily publish content on the pages that we edit on social networks, you acknowledge that you are fully responsible any personal information that you may transmit, regardless of the nature and origin of the information provided.
At most, we only use anonymized cookies and therefore exempt from consent, in accordance with the provisions of the CNIL.
For cookies, please consult our dedicated Cookie Policy available on our website.
What data do we process and for how long?
We have summarized the categories of personal data that we collect as well as their respective retention periods.
If you want to get even more details about the shelf life applicable to your data, you can contact us at the address: dpo@axiocap.com.
- Professional identification data (examples: name, first name, position, company, etc.) and coordinates (examples: email address and professional telephone, etc.) kept for the duration of the provision of the service to which are added the legal limitation periods, which are generally 5 years.
- When there is confusion between the name of your structure and your personal name (examples: auto-entrepreneur, small business, etc.), economic and financial data (examples: bank account number, verification code, etc.) retained for the period necessary for the transaction and for the management of invoicing and payments, in addition to the legal limitation periods, which are generally from 5 years to 10 years.
- Email address as part of our commercial prospecting campaigns by email kept for a maximum of 3 years from the last contact we had with you.
- Telephone number as part of our commercial prospecting campaigns by telephone kept for a maximum of 3 years from the last contact we had with you.
- Email to receive our newsletter retained until the end of your subscription to the newsletter.
- Geolocation data kept for a maximum of 2 months.
- Statistical data relating to the viewing of our videos which are anonymized and stored indefinitely.
- Login data (examples: logs, IP address, etc.) kept for a period of 1 year.
- Cookies which are generally kept for a maximum of 13 months. For more details on how we use your cookies, you can consult our cookie policy, accessible at any time on our website.
And more generally, any information that you provide when completing forms relating to the creation of your account or relating to your orders or relating to your identification, or by communicating with Axiocap (by any means of communication, or by answering questionnaires or satisfaction surveys), which concerns in particular your name, gender, date and place of birth, as well as your contact details such as your postal address, email address, telephone numbers, as well as in particular information relating to the contractual and commercial relationship between you and Axiocap (in particular the details of the services ordered), and banking information (bank details, card numbers) and transaction information, as well as data collected using cookies and similar technologies used on the site (in particular IP addresses) and in electronic messages that allow us to recognize you, remember your preferences and, where appropriate, present you with content that may be of interest to you.
This personal data can only be communicated to Axiocap by you and you are prohibited from communicating the personal data of another person and/or personal data that does not concern you.
At the expiration of the storage periods described above, the deletion of your personal data is irreversible and we will no longer be able to communicate them to you after this time. At most, we can only keep anonymous data for the purposes of stats.
Please also note that in case of litigation, we have an obligation to keep The entirety data concerning you throughout the duration of the processing of the file even after the expiry of their storage periods described above.
What rights do you have to control the use of your data?
The applicable data protection regulations grant you specific rights that you can exercise, anytime and for free, in order to control the use we make of your data.
- Right tobouts And of copy of your personal data as long as this request is not in contradiction with business secrecy, confidentiality, or even the secrecy of correspondence;
- Right to rectification personal data that is erroneous, obsolete or incomplete;
- Right to you Oppose to the processing of your personal data implemented for commercial prospecting purposes;
- Right to ask The erasure (“right to be forgotten”) your personal data that would not be essential for the proper functioning of our services;
- Right to limitation of your personal data, which allows you to photograph the use of your data in the event of a dispute over the legitimacy of a treatment;
- Right to portability of your data which allows you to retrieve part of your personal data in order to store or transmit them easily from one information system to another;
- Right to give directives on the fate of your data in the event of death, either through you, or through a trusted third party or a beneficiary;
For a request to be Consideration, it is imperative that it be carried out directly by you at the address dpo@axiocap.com. Any request that is not made in this manner cannot be treated.
Requests cannot come from anyone other than you. We can therefore ask you to provide a proof of identity in case of doubt as to the identity of the applicant.
We will respond to your request within as soon as possible, within the limit Of one month from the date of its receipt unless the request is complex or repeated. In this case, the response time may be maximum three months.
Please note that we can always refuse to respond to any request excessive or unfounded especially in terms of his character repetitive.
As necessary, it is recalled that, the exercise of the right to the erasure of personal data and/or the exercise of the right to oppose the processing of personal data and/or the exercise of the right to a limitation of the processing of personal data and/or the right to withdraw consent at any time to the processing of personal data (in accordance with the above stipulations) leads to the not making possible the delivery of the services ordered and/or used and, more overall, not to be returned possible the realization of the services ordered and/or used, so that, in such cases (i) from the exercise of these rights, you will no longer be able to access the services and services delivered by Axiocap via the site (ii) if these rights are exercised at the time of ordering services or Services, then said order cannot be carried out (iii) and, if you are the holder of a contract relating to the Axiocap application software solution, your account receiving the personal data will be deleted.
Who can access your data?
WE NEVER TRANSFER OR SELL YOUR DATA TO THIRD PARTIES OR BUSINESS PARTNERS. ALL OF YOUR PERSONAL DATA IS USED EXCLUSIVELY BY OUR TEAMS OR BY OUR IT SERVICE PROVIDERS.
More concretely, we only communicate your data to people duly authorized to use them in order to provide you with our service such as our IT department or our customer relationship department.
Your personal data is also transferred to our IT service providers for the sole purpose of technically operating our service (example: data host).
We specify that we let's check all our IT service providers before recruiting them in order to ensure that they scrupulously respect the applicable rules for the protection of personal data.
How do we protect your data?
We are implementing all the technical resources and organizational requirements to guarantee the security of your data on a daily basis and, in particular, to fight against any risk of destruction, loss, alteration, or disclosure of your data that would not be authorized (example: training, access control, passwords, passwords, antivirus, antivirus, “https”, etc.).
Can your data be transferred outside of the European Union?
Unless strictly necessary and exceptionally, we never transfer your data outside the European Union and your data is always hosted on the European soil. In addition, we do our best to only recruit service providers who host your data within the European Union.
In the event that our service providers are nevertheless required to transfer personal data concerning you outside the European Union, we scrupulously ensure that they implement the appropriate guarantees to ensure the confidentiality and protection of your data.
Who can you contact for more information?
To best guarantee the protection and integrity of your data, we have officially appointed a Data protection officer (”DPO”) independent with our supervisory authority.
You can contact our DPO at any time and free of charge at dpo@axiocap.com in order to get more information or details about how we handle your data.
How can you contact the CNIL?
At any time you can contact the National Commission for Information Technology and Freedoms (CNIL) at the following coordinates: CNIL Complaints Department, 3 place de Fontenoy — TSA 80751, 75334 Paris Cedex 07 or by telephone at 01.53.73.22.22.
Can the policy be changed?
We may change our privacy policy at Anytime to adapt it to the news legal requirements as well as to new treatments that we could implement in the future.